- New, in-stock items are shipped within 1 to 3 business days
- Used / demo items are shipped within 5 business days (depending on their location). Please call us for additional info on a specific used item.
- Out of stock items will be shipped when available and not charged until they ship.
- Tracking number is emailed as soon as the item ships
Domestic (Continental US)
International (and non Continental US)
- Federal Express 3 day, 2 day, and Next day air services as well as US Post Priority and Express services are available at extra cost.
- All orders with non matching billing and shipping addresses will require a valid phone number for voice verification. Larger orders may require shipping address or identity verification (copy of drivers license, bill, etc.)
- All international orders will require a valid telephone number for voice confirmation. For security reasons, in some cases (especially for larger orders), we may require scanned copies of documents to validate buyers identity.
- Epic Kites uses Federal Express international ground and priority where ground in not available. Shipping amount will be calculated and sent to customer for approval before card is charged. Customer is liable for all duties and taxes involved in receiving package.
- Due to US Post limitations on size and weight of packages, we will be unable to ship certain items to certain destinations
- Buyer is responsible for all foreign taxes and customs duties. Epickites.com assumes no responsibility for any extra charges that may occur due to foreign taxes or customs duties.
- Returns are accepted for brand new merchandise in unused condition within 30 days of receipt.
- There are no returns on used merchandise.
- You are responsible for all shipping costs.
- Please email or call us prior to mailing. Shipments without notification will not be accepted.
- Shipping must be pre-paid and sent fully insured to:
508 Schooner Ct
Kill Devil Hills, North Carolina 27948